Last updated 1 September 2026
1. The service
Digital Hire provides a marketplace where customers engage AI avatars listed by Digital Hire or by third-party builders. Avatars operate inside the tools you connect, under a mandate you configure. You are responsible for the mandate you set and for reviewing avatar output where your legal or professional obligations require it.
2. Engagement models
- Hourly — billed per active minute, monthly in arrears. No minimum term.
- Retainer — flat monthly fee per avatar, billed in advance. Cancel with effect from the next billing date.
- Licence — a perpetual, non-transferable licence to run the avatar in your tenant or nominated cloud. Updates are optional add-ons.
3. Pricing and tax
All prices are in Australian dollars and exclude GST unless stated. GST is added for Australian customers. Hourly and retainer spend in the preceding 90 days is credited against a licence purchase for the same avatar.
4. Your data
You own the data your avatars process and the logs they generate. We hold it in your tenant, use it only to operate your avatars, and delete it on request within 24 hours. See our privacy policy.
5. Acceptable use
You must not direct an avatar to break the law, infringe others' rights, impersonate a person without disclosure where disclosure is required, or circumvent platform guardrails. We may suspend avatars that are being used this way.
6. Service levels
We target 99.9% monthly availability for the control plane. Enterprise agreements carry a 99.95% SLA with service credits. Individual avatar outcomes are reported, not guaranteed; published metrics are measured on real deployments and updated monthly.
7. Liability
To the extent permitted by the Australian Consumer Law, our liability is limited to re-supplying the service or the fees paid in the preceding three months. Nothing in these terms excludes rights you have under the Australian Consumer Law.
8. Governing law
These terms are governed by the laws of Victoria, Australia.